Efficient and customer-friendly collection of outstanding payments using Connect2Collect.

Collecting overdue payments is a time consuming and costly affair. Not anymore though, when using Connect2Collect. We focus on creating, gathering and analysing customer and event data. We analyse and optimize your dunning & collection strategy using process-mining technology. As a result of using automated hyper-personalized digital communication we make it easier for your customers to settle their bills. This leads to higher conversions and customer satisfaction and simultaneously lowers call centre and debtor management costs.

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We bridge the gap between customer and event data on the one hand and dunning & collection processes on the other. We create synergy using digital communication and hyper-personalization.

High volume recurring transactions

Reliable predictions about payment behaviour require extensive customer and event data. That is why Connect2Collect is highly effective especially for companies and institutions with a high volume of recurring transactions. For these companies we bridge the gap between customer and event data on the one hand and dunning & collection processes on the other. However, our digital communication, and intuitive, predictive technologies can also be used by smaller organisation.

Ease of customer payment

Connect2Collect offers customer payment convenience using automated dunning & collection strategies based on individual customer profiles. Synergy is created by digital communication and hyper-personalization. It minimizes manual labour and also limits the number of formal and above all, costly collection processes. This contributes to proven customer satisfaction as well as customer retention.